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Frequently Asked Questions

Common questions about iBotika Plus

We are here to answer every question our customer wants to know about.

  • What does "prior authorization" mean?

    Some covered drugs require prior authorization or have coverage restrictions or limits. This means that you must receive approval from Health Net before the drug will be covered. If your doctor or pharmacist tells you that a prescription drug is not covered, or has coverage restrictions or limits, your doctor may request prior authorization or an exception.

  • What does it mean if my drug has a quantity limit?

    For some drugs, we only cover a specific amount of the drug. If a drug has a quantity limit, your doctor must request prior authorization for a higher amount to be covered.

  • If I can't find my drug on the drug list, what do I do?

    Our drug lists are updated frequently. If you can't find your drug on our drug list, always Contact Us and ask if your drug is covered.

  • Are diabetic supplies covered?

    Your pharmacy benefit covers insulin, lancets, needles, syringes, and blood glucose test strips. Although these items are available over-the-counter, you must have a prescription for the pharmacy to process the claim.

  • Are generic drugs as safe as brand name drugs?

    A generic drug is the same as a brand-name drug in: dosage, strength, safety, quality, the way it works, the way it is taken and the way it should be used.

Do you have any questions? Contact Us

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The fastest and easiest way to find and compare medicines near you

To provide the public an easy access to medicine information and availability by connecting them to local pharmacies.

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WEB

WEB-BASED ONLINE
MEDS FINDER
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MOBILE APP ONLINE
MEDS FINDER
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PLUS

PHARMACY INVENTORY
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